HELP IS ALWAYS HERE
Informative and time-saving tools, guides, videos, blogs and forums to help you solve virtually any Chitram TV issues you have—all online and available 24/7.
General FAQ
What is the best way to contact you?
Support: +49 62061883001
Other services (accounting, dealer department, etc.) are available from 9 to 17 hours and then all calls answer the technical support.
What do I need to Watch Chitram TV?
To test the speed of the connection to our server, please use the following link: http://fast.com
Sufficient result is more than 15 Mbps. If you have received the result of 9 Mbps or lower, we cannot guarantee you uninterrupted broadcasting. Try to make a speed test several times and at different times of the day to ensure a secure connection.
The next important step is to select the receiver. The receiver is a device that converts digital data stream from the Internet to the video and displays it on the screen. The receiver can be wired and wireless. Wireless receiver can be connected to your home WLAN / WIFI network. All receivers are equipped with digital video output HDMI, which allows you to connect them to a flat screen TV and get the best possible picture quality.
If you want to watch TV on your computer:
Chitram TV supported on all computers with a processor of 2GHz, a minimum of 1GB of RAM and a graphics card at least 64MB. Proven operating systems: Windows XP/Vista/7/8, Mac OS X 10.6 and above, Linux kernel from v2.6.
Can I get discount if I buy a second receiver for watching on a second TV?
We do not provide special prices for such cases, as the subscription is not bound to any physical link. So if the client get discount the abuses are unavoidable: a customer buys the second (third, tenth, hundredth) subscription at a reduced price and then resell it to third parties.
Can I watch Chitram TV on several TV at the same time?
The only one subscription can be used on one receiver. If you enter the same code on the other device by watching TV, the signal at the first device will be lost. So to watch different channels on several TVs you need the appropriate amount of subscriptions (and the corresponding speed of internet connection).
How can I test your TV services before purchasing?
You can use codes from the “Live TV” at our website for watching TV on your computer. Before entering codes it’s necessary to read the instructions, located on the same page.
Who will set the equipment that I'll buy in your shop or at your order
Support: +49 62061883001
Tel: +49 62061883001
Portable: +49 62061883001
And our Technical Representives will explain you the configuration steps in details. Many of our partners (dealers) are set receivers for fee.
What are the conditions of action "invite your friend" and where should I specify the name of a friend, who recommended me to join you?
You can find the necessary information about this action at our web site in “Invite your friend”.
Do you have the Time Shift function to watch the broadcast delay?
Yes, there is the so-called “broadcast delay”, through which you can set a delay on the 1, 2, 3, 4, 8, 9, 10, 11:0. It will allow adjust the TV on your time zone.
How can I talk personally with your leadership?
The company management does not contact customers directly. You can send a message to the address su@chitram.tv and also per mail or fax. Our secretary will consider your request.
Some of TV channels are lost. why?
We reserve the right to change the list of TV channels included in the package. Also, we can add channels to the package. Added channels appear in your receiver automatically.
A lot of TV channels are lost, why?
Probably, you have changed the quality of broadcasting in the set- ups of your abonement. Try to change the quality to “standard” and check the channel list again.
My receiver is broken, what should I do?
If the receiver is bought less than one year ago, it can be repaired under warranty. Please contact your dealer and he will assist you.
Subscription FAQ
From which moment begins my subscription?
If you have purchased a monthly or annual subscription paying for it in full (paid in advance), the validity of such subscription starts only when you use it for the first time. This means that if you will not use the purchased subscription it does not end prematurely. Therefore, if you wish, you can buy subscriptions “in reserve”.
If the validity of my subscription ends. How can I extend it?
If the monthly sum gets withdrawn from your bank account automatically you do not need to do something. Your subscription will be extended for next year. In all other cases it’s recommended to purchase a new subscription in our online shop or at our dealers.
How can I order online?
Press the button “buy” and select how you want to watch the Indian television -on your TV or on your PC. This will bring up a page of the order. Choose the type of subscription; read the text of the Agreement and mark that you agree with the Terms of the Agreement. On the same page you can buy receivers and accessories. After selection of required goods, press the button “next” and follow the instructions.
I have paid for an order by credit card and at first I have received an order confirmation then suddenly received a message "your order has been cancelled". What does it mean?
At credit card payment you need to enter the credit card data after ordering. That’s why at first you have received the confirmation of the order. But the order will be cancelled as unpaid if there is a problem with a payment. Try to make a new order. If the ordering fails several times in a row, try to choose another type of payment or contact our support.
I have ordered a receiver and a subscription. When I get them?
When you have selected prepayment, we will send you the access codes and the receiver only after receiving the money in our account.
Unfortunately we cannot take the exactly information about delivery to the countries outside of Germany. The delivery can take up from one till two weeks.
I have paid an otder with a bank transfer, why am I still not having codes for watching?
How can I inform you about any changes in important documents (bank details, change of residence)?
Please, send us in written a notification of change of your data at our address per mail, fax or at info@chitram.tv
How can I extend the contract? Should I write you something or not?
No need to write something. If the monthly sum gets withdrawn from your bank account automatically you do not need to do something. Your subscription will be extended for next year. In all other cases it’s recommended to purchase a new subscription in our online shop or at our dealers
When begins the 14-days period in which it's possible to cancel the contract? -From the date of receipt of the subscription or from the receipt of the equipment?
If the equipment has been ordered, the rejection of the contract begins upon receipt of the equipment.
Which password should I enter on the private channels?
The password on closed channels corresponds the password of your abonement. It can be changed with the help of function “to change the code for the closed channels” in your online player or in menu of receiver. This can be any number except 0.
Troubleshooting FAQ
There is a picture freezing and sound disappearence on my receiver.
At first you need to check the speed of your Internet connection at http://speedtest.chitram.tv If none of the servers shows normal speed, the problem may be with your Internet line. If there is no problem in speed your internet connection, please contact our technical support.
The VLC plug-in works incorrectly in browser: a channel does not launch or does not expand to full screen. What can I do?
If you want to watch on a Web browser, you can try the following:
Windows: you must install the VLC Player version 1.0.5
Mac OS X:
- a. Download and install the plugin
- b. Change browsers Safari and Firefox 4 into 32-bit mode or to use Mozilla Firefox.3 or Google Chrome.
There are few channels in the list and no archive. why?
Change in receivers’ set-ups the quality of broadcasting from low to normal: Set up-broadcasting quality (bitrate).
Everything was working correctly, but now I've got a message that the access code is incorrect. What's the matter?
- a. Incorrect abonement/password. You have to try again (the access code can be blocked for 10 minutes if an incorrect data has been entered three times in succession. Then you can try again);
- b. The duration of subscription has expired. You need to purchase a new subscription in our online store or at dealer;
- c. Access has been suspended due to the fact that there is not enough money on your bank account or credit card for paying subscription. The necessary information will be sent at your e-mail address. If you have any questions, please contact our accounting.
My receivers/channels don't work! What can I do?
Restart all equipment: Turn off the receiver, then the modem and router in the last turn. Then, turn on all equipment in reverse order with an interval of 2-3 minutes. If the problem persists after you have followed all of these steps, contact our technical support.
How to reset the box?
- 1. Top Menu
- 2. Setup
- 3. General
- 4. In General press ResetSetting and Click Full reset.
- 5. Video guide – Reset
To give Static IP:
- 1. Top Menu
- 2. Setup
- 3. Network
- 4. in Mode select Manual
- 5. In TCP/IP settings press Edit
- 6. give here Ip addres, Network mask, Gateway, DNS server (should be same like Gateway) and DNS server (8.8.8.8)
- 7. press OK
- 8. and Apply
- 9. Video guide – To give static ip
How to know which IP address you need for your chitramTV box?
- 1. Click on Start -> control Panel -> Network and Internet -> under the Network and Sharing Center click on View Network Status and Tasks ->
- 2. Local Area Connection -> click on Details.
- 3. From here you please note down IPv4 address, IPv4 Subnet Mask, IPv4 Getway.
Method 2:
- 1. Click on start -> All Programme ->Accessories -> command prompt -> Type ipconfig and press enter.
- 2. From here you can note down the IPv4 Address, Subnet Mask and Defaul Gateway.
- 3. Video guide – To give static ip
How to know your computer IP address?
- 1. Click on Start -> control Panel -> Network and Internet -> under the Network and Sharing Center click on View Network Status and Tasks ->
- 2. Local Area Connection -> click on Details.
- 3. From here you please note down IPv4 address, IPv4 Subnet Mask, IPv4 Getway.
Method 2:
- 1. Click on start -> All Programme ->Accessories -> command prompt -> Type ipconfig and press enter.
- 2. From here you can note down the IPv4 Address, Subnet Mask and Defaul Gateway.
- 3. Video guide – To give static ip
How to connect your ChitramTV first time?
After Connecting All Your Cables connections please just follow the simple steps in the Video Link
STB Firmware Update
FIRMWARE UPDATES FOR CHITRAM STAR HD (SET-TOP BOX)
On this page you can find the instruction and downloadable firmware for Chitram star HD TV receiver.
Why we need this update?
If during the use of Chitram TV the firmware started malfunctioning because of sudden electricity fluctuation or from some other reason, all you need to do is download the Firmware from the download link and follow the below mention simple steps:
- 1. Download the Firmware. http://files.dune-hd.com/firmware/special/chitram/chitram__tv102/dune_firmware_chitram__tv102_131113_0925_b8b2.dff.zip
- 2. Unpack/Unzip archive, rename the file from archive into dune_firmware.dff
- 3. Copy it on a flash memory/USB stick.
- 4. Insert the USB stick in the USB connector But please make sure before inserting the USB into USB drive the box should be power OFF
- 5. Power ON the Chitram Star HD box, Wait until the installation of firmware ( During the installtion process LED light on the front of the box will change the colors for 10 to 15 seconds) .
- 6. After this unplug the USB drive and reset the Power of your Chitram Star HD.